Refund policy

Return and Refund Policy

Last Updated: 13/02/2026

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 14 days from the date you receive your item to request a return.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  • Items must be unopened and unused
  • Items must be in their original packaging
  • Items must include all original tags, labels, and documentation
  • Proof of purchase (order number or receipt) is required

How to Initiate a Return

  1. Contact our customer service team at [your email] within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization
  4. Package the item securely in its original packaging
  5. Ship the item back to the address provided

Return Shipping

  • Customers are responsible for all return shipping costs
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75
  • We are not responsible for items lost or damaged during return shipping

Exchanges

We're happy to exchange items for a different size, color, or product of equal or lesser value. To request an exchange:

  1. Follow the return process outlined above
  2. Indicate in your return request that you'd like an exchange and specify the item you'd prefer
  3. Once we receive and inspect your returned item, we'll ship your exchange

If the exchange item costs more than your original purchase, you'll be contacted to pay the difference before shipping.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements.

Processing Time:

  • Inspection: 1-2 business days upon receipt
  • Refund processing: 5-10 business days after approval
  • Bank processing: Your financial institution may take an additional 3-5 business days to post the refund to your account

Refund Method: Refunds will be issued to your original payment method.

Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [your email] with photos of the damage
  2. We will arrange for a replacement or full refund at no cost to you
  3. We will provide a prepaid return shipping label for damaged or defective items

Non-Returnable Items

All items are eligible for return when they meet our eligibility requirements.

Questions?

If you have any questions about our return and refund policy, please contact us at:

  • Email: admin@leafandscape.com.au

We're here to help and will respond to all inquiries within [timeframe, e.g., 24-48 hours].

This policy applies to all purchases made through [your website/store name]. We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.